Troubleshooting - Tours not showing

In app tours are a great way to learn how to use a new software. When a tour is not showing, it can be incredibly frustrating!

Have you met our Numbers Ninja Chatbot yet? Our AI Chatbot has been taught with the same information as our Help Guides, which means you don't need to leave Insightful Sums to get all the answers you need!

WHAT DO WE COVER:

• Recommended Browser
• Tour not showing
• Known reasons for tours not showing

Insightful Sums uses tours throughout the software to make it super easy for you to learn our software and to make sure that you are setting your account up as comprehensively as possible to make sure you're pricing your services, to make a profit!

Recommended Browser

Insightful Sums has been extensively tested in the Google Chrome web browser. This is our preferred and recommended web browser. If you are experiencing page loading issues, we do recommend downloading, installing and using Google Chrome.

You can download Google Chrome from here - https://www.google.com.au/intl/en_au/chrome/

Tour not showing

We have added a tour to (almost) every page of Insightful Sums, to make it incredibly easy to understand how to use our software and to make sure you are setting your account up correctly. 

When you click on the tour button, the tour should start within a few seconds (if not instantly)!

If you are seeing that the tour is not starting, we recommend that you refresh the page or try starting a tour on another page.

Known reasons for tours not showing

Over our time, we have found a few causes that may not allow the tour to start:

• Using a VPN (Virtual Private Network)
• Using the web browser in an "Incognito window"
• Connecting to the internet through a private server
• Using Ad-Blockers